Monday, May 9, 2011

Tiffany -- Worth the Weight in Gold

Two years ago, nearly to the day, I got a Tiffany link clasp bracelet with three heart tag charms. On them, were engraved the following: Johnny, Ward, and then Emma on the front side of the third, and Mollie on the back side. One week later during Memorial Day weekend, I was jumping on the trampoline with the kids and one of the link clasps hooked onto the trampoline and hyper extended. I brought the bracelet back to Tiffany, expressing that I was concerned I could lose it if it happened again. While they did replace the link (Tiffany is great at repairs) free of charge, I was still worried. I wear the bracelet 24/7, and wanted something sturdy.

Needless to say, the bracelet did survive the past two years with the new link, though many a time a random link got caught on something (jeans, couch, bedsheets, anything) and would hyper extend. You see, all of the links open in order to make it easy to attach charms. That made the risk of losing my bracelet that much greater. Essentially, each link was a weak one. I learned how to push the links back into place, but it was nothing short of annoying.

The original link clasp bracelet.

Just a few days ago, a link got caught on my jeans and hyper extended so badly that I couldn't put it back into place. W thought it best that I take it back to T&Co. once again to get another new link. I agreed.

At the cushy customer service section, a woman came out to help me. She asked my name and telephone number. After hearing my concern, and looking up my last repair, she offered me the option to trade my bracelet for another one, and to have the heart charms soldered onto it free of charge. In an effort to stick with what works, I chose the classic charm bracelet (I have one in silver, too), but the only one that they had came with another heart tag charm. This meant I was trading up at a cost of $750. I thought about it and decided that the peace of mind was worth every penny.

When my bracelet is ready, I will pick it up with a fourth charm that bears no name. An open heart. I like it.

Thank you to Tiffany & Co. for being so wonderfully accommodating.


  1. Awww!

    While I have never needed repairs done at Tiffanys I do have some good Tiffany Karma to share.

    In my never ending attempt to help fund the cure for cancer I decided to run a marathon (my symbol of endurance) October of 2008. Because it was the 20th anniversary of The Leukemia & Lymphoma Societys existence Tiffanys created Silver bracelets for those who raised over 10,000.00 for the cause. They donated them

    But not only the end of 26.2 miles (by far the most difficult thing I have ever EVER done in my life), there was a very cute SF fireman, standing in a tux with a silver tray of "Blue Boxes" medal was a one of a kind Tiffany necklace that EVERY (now we are talking 20,000 +) participant who made it across that line received.

    It took me a very long time to recover from that event. Even longer to give myself credit due for accomplishing such a reminder my necklace and bracelet (I actually have two..but that is another story)

    Thank You Tiffanys for your care with my friend, and for being so generous to those who believe that together we can and WILL fund a cure for cancer

  2. What a heartwarming story. I love it. And the SF fireman is a nice way to receive a blue box!