Needless to say, the bracelet did survive the past two years with the new link, though many a time a random link got caught on something (jeans, couch, bedsheets, anything) and would hyper extend. You see, all of the links open in order to make it easy to attach charms. That made the risk of losing my bracelet that much greater. Essentially, each link was a weak one. I learned how to push the links back into place, but it was nothing short of annoying.
|The original link clasp bracelet.|
Just a few days ago, a link got caught on my jeans and hyper extended so badly that I couldn't put it back into place. W thought it best that I take it back to T&Co. once again to get another new link. I agreed.
At the cushy customer service section, a woman came out to help me. She asked my name and telephone number. After hearing my concern, and looking up my last repair, she offered me the option to trade my bracelet for another one, and to have the heart charms soldered onto it free of charge. In an effort to stick with what works, I chose the classic charm bracelet (I have one in silver, too), but the only one that they had came with another heart tag charm. This meant I was trading up at a cost of $750. I thought about it and decided that the peace of mind was worth every penny.
When my bracelet is ready, I will pick it up with a fourth charm that bears no name. An open heart. I like it.
Thank you to Tiffany & Co. for being so wonderfully accommodating.